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Discover the power
of simplicity

We make it easy to get the most out of your ServiceNow platform.

What Sets Us Apart

Whether you’re looking to implement ServiceNow, add new capabilities, or continuously optimize platform performance, we’ll develop a solution that fits your needs and your budget.

Decided a ServiceNow solution is right for your company?  We’ll help you implement and customize your platform.

Already have ServiceNow?  We’ll optimize and extend your ServiceNow instance to maximize value and minimize complexity.

Our 60+ certified engineers have spent nearly a decade developing methods that deliver a simple, streamlined ServiceNow experience for our customers.

How We Do It

NovoScale provides end-to-end services for companies who want to implement, optimize, or extend ServiceNow. We use industry best practices and proprietary problem-solving methods to help you achieve your business goals.

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Transform your organization simply and quickly with NovoScale. Our experts have thousands of hours of experience, which means they know where the challenges are and can guide you through the process—step by step.

Our team is highly skilled in:

Technology
  • System Administration
  • Scripting
  • Workflows
  • Reporting
  • SLA
IT Service Management
  • Configuration Management
  • Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Release Management
  • Survey Management
  •  Skills Management
  • Service Catalog

We customize your ServiceNow implementation to meet your current needs and set you up for future success without overbuilding or adding complexity.

  • Align your specific needs with ServiceNow’s proven practices
  • Reduce the total cost of ownership through expert implementation and methodology
  • Get unparalleled subject matter expertise with access to the latest developments
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We grew up optimizing ServiceNow. It’s been our focus since we were founded. With 100,000+ hours of enhancements and improvements delivered, we can determine what needs to be done and when to achieve the highest value for you.

Having helped organizations upgrade release since 2013, we know what to look for and how to approach it.

We have built and executed thousands of tests, developing our methodology over several years to fully manage the testing process. Testing and quality assurance are important to us, so we built a proprietary application that fully realizes the capability of ServiceNow (ATF, SDLC, and other modules).

Let us show what we can do for you.

Optimize ›

We grew up optimizing ServiceNow. It’s been our focus since we were founded. With 100,000+ hours of enhancements and improvements delivered, we can determine what needs to be done and when to achieve the highest value for you.

Having helped organizations upgrade release since 2013, we know what to look for and how to approach it.

We have built and executed thousands of tests, developing our methodology over several years to fully manage the testing process. Testing and quality assurance are important to us, so we built a proprietary application that fully realizes the capability of ServiceNow (ATF, SDLC, and other modules).

Let us show what we can do for you.

Unlike most ServiceNow integrators, we’re focused on optimizing ServiceNow at run-state to maximize the value of your platform.

  • Prioritize and execute fixes and improvements that provide the most value
  • Stay up-to-date with the latest ServiceNow software releases and upgrades
  • Automate testing and requirements management
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Feel like there’s more value to be gained from ServiceNow than ITSM? Our experienced team can help you expand beyond your current implementation or understand the value of additional modules and capabilities beyond ITSM.

We are highly capable in delivering:

  • Service Portal
  • Integrations
  • Performance Analytics
  • Scoped Applications
  • ITAM – IT Asset Management
  • ITOM – IT Operations Management
    • Discovery
    • Orchestration
    • Event Management
    • Cloud Provisioning
    • Service Mapping
    • CMDB
  • PPM – Project Portfolio Management
  • Field Services/Facilities
  • HR/Resource Management
Extend ›

Feel like there’s more value to be gained from ServiceNow than ITSM? Our experienced team can help you expand beyond your current implementation or understand the value of additional modules and capabilities beyond ITSM.

We are highly capable in delivering:

  • Service Portal
  • Integrations
  • Performance Analytics
  • Scoped Applications
  • ITAM – IT Asset Management
  • ITOM – IT Operations Management
    • Discovery
    • Orchestration
    • Event Management
    • Cloud Provisioning
    • Service Mapping
    • CMDB
  • PPM – Project Portfolio Management
  • Field Services/Facilities
  • HR/Resource Management

We’ll help you continuously manage your ServiceNow platform and add new capabilities — and new value.

  • Implement ServiceNow modules beyond ITSM
  • Get organizational buy-in for extending ServiceNow functionality
  • Evaluate and apply the latest ServiceNow innovations

Want to know more?

Contact Us
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What our clients are saying

“NovoScale provides a flexible model that complements our staffing needs. They invest a lot of time in their employees and maintain a highly-skilled staff. I really appreciate the way they work as a partner and collaborate with us to understand the complexities of our instance as well as our business model and recommend the best approach.”

— Jennifer Fix, Platform Application Manager, RTI International